"I wanted to provide you some feedback on the staff at Calibre Search after 12 months working with you as the team have provided an outstanding service over the past 12 months. Calibre should be immensely proud of what they have achieved from a standing start, learning a new business, the different roles and the recruitment process whilst building relationships with all our hiring managers. This has been an extremely busy and challenging year with the client funding additional headcount and introducing new roles, all on top of the normal labour turnover. The impact of providing quality candidates has had a real impact on the service that we have been able to provide to our client and ultimately the overall experience for their customers. This has resulted in them breaking trading profits, meeting key targets and improving their estate. I have always found the team to be fully engaged, positive (even with our changing demands), robust, always contactable and honest. This is extremely important when we are holding frank and candid conversations to move the candidate forward. This approach has made it easy for me to promote you as a business to the management team and gained you a place as a preferred recruiter."